Unlocking Business Growth: Top 9 Benefits of Managed Services

Unlocking Business Growth: Top 9 Benefits of Managed Services

In the era of the technological boom, there is constant growth and inevitably change in the IT infrastructure which often businesses are unable to manage due to lack of knowledge or resources. Staying ahead of the digital growth requires more than just innovative products or services. It demands a strategic approach to managing your IT infrastructure, and that’s where managed services play a crucial role. Managed services offer a multitude of benefits that can help drive business growth in a cost-effective and efficient manner. In this blog, we’ll explore some of these advantages and how they can empower your organisation.

Summary Lead:
1. Cost Efficiency
2. Access to Expertise
3. Focus on Core Competencies
4. Scalability and Flexibility
5. Enhanced Security
6. Predictable Budgeting
7. Compliance and Regulations
8. 24/7 Support
9. Competitive Advantage

1. Cost Efficiency

Managed services allow businesses to shift from a traditional, reactive IT support model to a proactive one. Instead of waiting for issues to arise and incurring costly downtime, managed service providers (MSPs) use advanced monitoring tools to identify and resolve potential problems before they impact operations. It is estimated that the successful deployment of managed services will help in reducing IT costs by 25-45% and will increase operational efficiency by 45-65%. MSP’s also implement proactive maintenance programs to reduce the likelihood of unexpected outages. This not only reduces IT-related costs but also prevents revenue losses due to downtime.

2. Access to Expertise

With managed services, you gain access to a team of skilled professionals with diverse expertise. 59% of IT services are addressed under a managed services model instead of the older break-fix model. MSPs are well-versed in current technologies and industry best practices, ensuring that your IT infrastructure is always up to date and aligned with your business goals. This expertise can help businesses make informed decisions and implement innovative solutions to drive growth.

3. Focus on Core Competencies

By outsourcing IT management to a trusted MSP, your internal teams can concentrate on what they do best—innovating, delivering value to customers, and growing the business. This shift in focus can lead to increased productivity and a competitive edge in your industry.

4. Scalability and Flexibility

Managed services are highly scalable, allowing your IT infrastructure to grow alongside your business. Whether you’re expanding to new markets, onboarding more employees, or launching new products, MSPs can adapt to your changing needs without the hassle of managing additional in-house resources.

5. Enhanced Security

Cybersecurity threats are constantly evolving, and protecting your business from these risks is paramount. The Australian Cyber Security Centre (ACSC) registered a staggering 76,000 cybercrime reports in the latest annual report, marking a substantial increase of nearly 13% compared to the previous fiscal year. Managed service providers employ robust security measures and keep abreast of the latest threats and security technologies. This proactive approach ensures that your sensitive data remains safe, preserving your reputation and customer trust.

6. Predictable Budgeting

Managed services typically operate on a subscription-based model, providing predictability in IT expenditure. This makes it easier for businesses to budget effectively and allocate resources where they are needed most. It also eliminates the surprise expenses that often come with managing IT internally.

7. Compliance and Regulations

Many industries are subject to strict regulatory requirements concerning data privacy and security. Some MSPs specialise in navigating these complex landscapes and can help your business maintain compliance, reducing the risk of fines or legal issues.

8. 24/7 Support

Managed service providers offer around-the-clock support, ensuring that any IT issues are addressed promptly. This level of availability minimizes downtime, keeping your business operations running smoothly.

9. Competitive Advantage:

Embracing managed services can give your business a competitive advantage. It allows you to leverage cutting-edge technologies and stay ahead of industry trends, enabling you to provide better services and solutions to your customers.

In conclusion, managed services are not just about outsourcing IT tasks; they are a strategic investment in the growth and success of your business. By harnessing the benefits of managed services—cost efficiency, expertise, scalability, security, and more—you can position your organization for sustainable growth in today’s dynamic business environment. So, why wait? Consider partnering with a trusted managed service provider and take your business to new heights.

Finding a Top Managed Services Company for You 

  1. Expertise and Experience: Assess the Managed Service Provider’s knowledge and experience in your industry and their experience with the specific technologies your business relies on. Look for an MSP with a proven track record.
  2. Service Offerings: Review the range of services the MSP provides, such as IT support, cloud management, cybersecurity, network monitoring, and more. Ensure their services align with your current and future IT needs.
  3. Service Level Agreements (SLAs): Review the SLAs and monthly service inclusions to understand the level of service and support you can expect. Pay attention to response times, uptime guarantees, and the procedures for resolving issues.
  4. Scalability: Ensure the MSP can scale their services to accommodate your business’s growth and changing requirements over time.
  5. Security and Compliance: Evaluate the MSP’s approach to cybersecurity and data protection. Check if they have experience with industry-specific compliance standards that apply to your business.
  6. Customer References and Case Studies: Ask for references from existing clients and review case studies to gauge the MSP’s performance and customer satisfaction.
  7. Proactive Monitoring and Maintenance: Look for an MSP that offers proactive monitoring and preventive maintenance to identify and address issues before they become significant problems.
  8. 24/7 Support: Verify that the MSP provides around-the-clock support to ensure assistance during emergencies and off-hours.

These factors encompass the critical aspects of selecting a managed services provider that aligns with your business goals and IT needs. They help ensure that you choose a partner who can effectively manage and support your IT infrastructure.

Why Choose Oreta Managed Services?

Oreta’s Managed IT services aim to be an extension of your IT team, committed to providing you with the support, knowledge, and confidence that you have the best services at hand to manage your technology systems so that you can focus on growing your business.

Backed by our key vendor relationships and certifications including Cisco, Meraki, Fortinet, Palo Alto, Microsoft and Telstra.

Scale your business more effectively, be more responsive to changes in technology and gain greater insights to your users’ experience with Oreta’s managed services.

The Future of ICT Service Operations in 2024: Key Insights and Predictions

The Future of ICT Service Operations in 2024: Key Insights and Predictions

Is your business prepared to deliver and securely manage the rapidly evolving ICT landscape? As we approach 2024, it’s timely to explore the insights and predictions that will shape the future of ICT operations. In this blog, we delve into five key points that highlight the anticipated changes, discuss the origins of these insights, and provide actionable steps for businesses to take advantage of these predictions.

1. The Rise of AI-driven Automation
2. Increased Emphasis on Cybersecurity
3. Accelerated Adoption of Cloud Services
4. Growing Demand for Edge Computing Services
5. Further expansion and adoption of DevOps approach

The Rise of AI-driven Automation

The integration of Artificial Intelligence (AI) into ICT operations will revolutionise the industry. By 2024, AI will become a core component of service delivery, enabling advanced automation, predictive analytics, and proactive problem-solving. This shift will improve operational efficiency, reduce downtime, and enhance overall delivery experience.

This highlights the rapid advancements in AI technology and its successful implementation in various sectors. For instance, companies like Amazon, Google, and Microsoft have already leveraged AI-driven automation in their cloud platforms to optimise resource allocation, security, and performance. The proven benefits of AI in these contexts highlight its potential for driving similar transformation in your ICT operations delivery.

According to Gartner, by 2024, businesses that implement AI in their operations will witness a 30% reduction in IT infrastructure costs. Moreover, a report by Deloitte reveals that companies leveraging AI-driven automation in managed services achieve a 20% increase in customer satisfaction ratings.

To leverage this insight, businesses should look to invest in AI capabilities and expertise. They can embrace AI-powered monitoring tools that provide real-time insights, automate routine tasks, and identify potential issues before they impact operations. By proactively adopting AI-driven automation, businesses can streamline their ICT operations, improve service levels, and enhance customer satisfaction.

The future of ICT operations in 2024 promises ground-breaking transformations through AI-driven automation. By embracing this insight, businesses can gain a competitive edge, improve operational efficiency, and elevate customer experience.

Increased Emphasis on Cybersecurity

As technology continues to advance, so do the threats posed by cybercriminals. In 2024, there will be a heightened focus on cybersecurity within ICT operations. Businesses will further prioritise robust security measures, proactive threat detection, and swift incident response to safeguard their data and infrastructure from evolving cyber threats.

According to Cybersecurity Ventures, cybercrime damages are expected to reach $10.5 trillion annually by 2025, underscoring the critical need for robust cybersecurity measures. Additionally, a study by Accenture revealed that 68% of business leaders believe their cybersecurity risks are increasing.

This prediction arises from the escalating frequency and sophistication of cyber-attacks across industries. High-profile data breaches and ransomware incidents have underscored the critical importance of cybersecurity. The rise of interconnected devices, cloud adoption, and remote work have further amplified the need for robust managed security services.

Businesses should invest in comprehensive cybersecurity solutions and consider partnering with managed service providers (MSPs) that specialise in cybersecurity. Implementing multi-layered defences, conducting regular security assessments, and educating employees on best security practices are crucial steps. Organisations need to adopt a proactive approach to cybersecurity to stay ahead of potential threats in 2024 and beyond.

Accelerated Adoption of Cloud Services

In 2024, businesses will increasingly embrace cloud services to optimise their IT infrastructure and operations. The flexibility, scalability, and cost-efficiency offered by cloud solutions will drive organisations to migrate their applications and data to the cloud. ICT operations and external service providers will play a crucial role in assisting businesses with cloud adoption, migration, and ongoing management.

According to Gartner, by 2024, more than 45% of IT spending on infrastructure, software, and services will shift from traditional solutions to the cloud. Additionally, a study by Flexera revealed that 93% of enterprises have a multi-cloud strategy, highlighting the growing popularity of cloud solutions.

The ongoing shift towards cloud computing and the undeniable benefits it offers in 2024 is causing an accelerated adoption of cloud services. Organisations across industries have experienced the advantages of cloud solutions, such as reduced infrastructure costs, enhanced accessibility, and improved collaboration. As businesses seek to leverage these benefits, the demand for cloud managed services will continue to surge.

To capitalise on this prediction, businesses should assess their existing IT infrastructure and identify suitable applications for cloud migration. They should partner with experienced service providers who can guide them through the entire cloud adoption journey. This includes developing a comprehensive migration strategy, ensuring data security and compliance, and optimising cloud resources for maximum efficiency.

Growing Demand for Edge Computing Services

In 2024, the demand for edge computing services will witness significant growth. With the proliferation of Internet of Things (IoT) devices and the need for real-time data processing, businesses will rely on edge computing to minimise latency and enhance efficiency.

According to IDC, by 2024, over 50% of new enterprise IT infrastructure will be deployed at the edge rather than in traditional data centres. Additionally, Gartner predicts that by 2025, 75% of enterprise-generated data will be processed at the edge. These statistics highlight the growing significance of edge computing in the managed services landscape.

The increase reliance on IoT devices and the need to process data closer to the source is leading to the growing demand for edge computing services. Industries such as manufacturing, healthcare, and retail require low-latency computing capabilities to enable real-time decision-making and reduce dependence on centralised data centres. Edge computing provides a decentralised approach, and its potential benefits have been showcased in various use cases and pilot projects.

To leverage this prediction, businesses should evaluate their data processing needs and identify areas where edge computing can provide significant advantages. They should partner with vendors and / or service providers who possess expertise in edge computing architecture, deployment, and management. By embracing edge computing services, businesses can enhance their operational efficiency, improve customer experience, and gain a competitive edge.

Further adoption of DevOps practices

In 2024, there will be an increasing integration of DevOps principles and practices within ICT operations. Businesses will recognise the value of aligning development and operations teams to drive efficiency, agility, and continuous improvement. Organisations will adopt DevOps methodologies to streamline service delivery, enhance collaboration, and accelerate go to market innovation.

This prediction arises from the growing recognition of DevOps as a transformative approach to software development and operations. DevOps principles, such as automation, continuous integration, and continuous delivery, have proven to optimise workflows, reduce errors, and enhance overall productivity. As businesses seek to achieve faster time-to-market and deliver seamless customer experiences..

According to a survey conducted by Puppet, organisations that have successfully integrated DevOps practices experienced 63% fewer failures and recovered 168 times faster from incidents. Additionally, the State of DevOps report by DORA (DevOps Research and Assessment) found that elite performers in DevOps achieve 208 times more frequent deployments and have a 106 times faster mean time to recover from incidents. These statistics highlight the tangible benefits of adopting DevOps practices.

To take advantage of this prediction, businesses should embrace a DevOps mindset and culture. They should foster collaboration between development and operations teams, automate processes wherever possible, and adopt tools that facilitate seamless integration and continuous delivery. Partnering with managed service providers who have expertise in DevOps practices will further enable organisations to drive efficiency and innovation.

As we approach 2024, the future of ICT operations holds transformations that businesses should consider and evaluate. Oreta is doing the same and already adopting AI-driven automation, to enhance customer experience. Oreta’s expertise in ICT infrastructure, Cloud platforms and ICT operations positions them as trusted partner for businesses seeking to optimise their IT operations.

Q&A – Managed Services; Thriving in Today’s World

Q&A – Managed Services; Thriving in Today’s World

We are operating in an environment that we have never known before. Business models that were proven to be successful in the past are now being challenged. Organisations need to innovate and disrupt themselves to survive, let alone stay relevant.

Oreta’s Director of Operations, Rajitha Rajasingham, shares her insights on managed services in today’s world:

  • Why organisations need managed services now more than ever? 
  • What are the pitfalls of a managed services relationship?
  • What to look for in a managed services provider?

Question 1 – Why organisations need managed services now more than ever? 

Historically organisations that have leveraged managed services have typically benefitted from expertise, scalability and optimised operations. In today’s world managed services isn’t just a good business model it is a necessity. Organisations are operating in an environment that they have never known before. In the wake of COVID-19, the growing challenges to business resilience such as unpredictable revenue, operational changes and cashflow pressures will force organisations to innovate and disrupt themselves to not only stay relevant but to survive. In addition, a massive shift to mass remote working has led to an increase in security vulnerabilities. This means organisations will need to focus all their resources on differentiating their business leaving IT security and operations to the experts.

Be rewarded. Choose Oreta as your MSP

Question 2 – What are the pitfalls of a managed services relationship?

It is vital that organisations have a robust governance framework in place to ensure that they and the MSP benefit from the relationship. Both parties must have a shared understanding of the organisation’s strategy and vision and work together to achieve successful results. If both parties do not clearly outline their expectations and responsibilities from conception, it could potentially lead to the misalignment of objectives, lack of control, and inflexibility in scope.

Question 3 – What to look for in a managed services provider?

When looking for a managed services provider it is important to understand the value the MSP will bring to the table.

Do they understand your organisation’s strategic direction, and do they have the capability to support it? Is security and automation bolted on as an afterthought or built into their processes to support scalability, growth, resilience and optimised operations.?

Do they have the governance and controls in place to execute operations in a disciplined manner yet with continuous improvement in mind? Do they provide the required business intelligence?

And finally, they may tick the box on their technical capability, but are their values aligned to your organisation’s? Can they work with your team and your systems and be the partner that you need and want?

Be rewarded. Choose Oreta as your MSP

About Rajitha Rajasingham, Co-Founder and Director of Operations, Oreta

Rajitha Rajasingham is the co-founder and Director of Operations at Oreta. Rajitha’s determination to start up Oreta 5 years ago was influenced by her passion to create a conduit for small to medium enterprises to compete on the big stage through the power of cloud computing. Her career spans over 25+ years in the IT industry, including 13 years at Accenture where she worked with fortune 500 companies across the globe to transform their business to be more effective, efficient and relevant to their customers.

About Oreta

Oreta excels in providing Managed Services to its valued clients. Our clients have the confidence that they can focus on their core business, knowing they have the best IT services at hand. We bridge the gap in your organisation’s IT skill, process, and tooling. We automate to drive scalability, we adopt a bimodal approach of maintenance and innovation, and adopt a security first approach. Our experienced team of technical engineers are available to support you and your team in providing a broad range of Managed Services in cloud, network and security.

Be rewarded. Choose Oreta as your MSP