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Case studies

Beyond Alerts and Incidents: Empowering a Mid-Sized Organisation with End-to-End Managed Security

A mid-sized construction organisation with approximately 1,500 employees sought to strengthen its cybersecurity posture as digital transformation reshaped the industry. With a growing reliance on cloud-based project management tools, mobile workforce connectivity, and supply chain integrations, the organisation faced increasing exposure to security risks. Protecting sensitive project data, financial information, and partner communications was becoming a business-critical priority. To address these challenges, the company engaged Oreta to deliver a managed security service that would simplify operations, enhance visibility, and ensure consistent protection across all sites and systems, allowing its internal team to focus on delivering major construction projects with confidence. 

Challenges

The organisation’s existing IT and security framework had become fragmented, with multiple tools and manual processes leading to inefficiencies and limited visibility. Support processes were inconsistent, and monitoring systems operated in silos, making it difficult to detect and respond to threats in real time. Vulnerability management and patching were also uneven across endpoints, increasing exposure to potential attacks. Moreover, the organisation lacked the capacity to scale its Security Operations Centre (SOC) and address governance gaps surrounding data protection and access control. These challenges underscored the need for a cohesive, scalable managed security solution that could bring structure, visibility, and assurance to its operations. 

Solution

Oreta implemented a customised managed security service to address the organisation’s immediate operational challenges while aligning with its long-term strategic goals. The engagement began with a detailed transition plan to ensure a smooth handover and alignment with existing IT processes. Oreta deployed advanced endpoint protection and vulnerability management solutions, integrated email security, and introduced service desk automation to streamline incident handling. Custom detection rules and log ingestion pipelines were developed to provide deeper threat insights and faster response. In addition, SLA-backed incident response protocols and governance reviews were established to ensure accountability and alignment with business outcomes. This comprehensive approach provided the organisation with a structured, scalable, and proactive security framework. 

Outcome

The organisation achieved measurable improvements in both security posture and operational efficiency: 

  • Real-time visibility into threats and proactive incident detection. 
  • 98% of critical incidents triaged within 15 minutes. 
  • Enhanced compliance through structured reporting and governance. 
  • Reduced operational overhead via automation and centralised support. 
  • Cost-effective licensing and support through strategic funding offsets. 

 

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We empower businesses to thrive by delivering tailored cloud, security, network, and telco solutions. Through advisory, delivery, and managed services, we partner with our customers to innovate, connect, and achieve lasting impact.

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