The Aboriginal Health Council of South Australia Inc. (AHCSA) represents Aboriginal health and alcohol and other drug use services, and Aboriginal health advisory committees in South Australia, both at a state and national level. 3 of 12 health service providers formed a joint venture to provide their IT services.

Business Challenges

  • Reactive approach to issues rather than proactive monitoring of the environment to identify failures before users report them.
  • No reporting on issues raised by users. Users have stopped reporting issues as there has been no action or communication on previously raised issues.
  • Lack of user confidence reduces the possibility of extending the service to other Aboriginal Health Services in South Australia
  • Were on a legacy platform and could not benefit from the operational gains from moving to a newer platform

Results Achieved

  • Migrated the environment to a newer platform to provide operational gains and lower TCO
  • Transitioned support of the environment and service desk with no support from the incumbent vendor and was able to do that with minimal disruption to the business
  • The end users noted that performance of CSX was much faster, issues were being resolved faster and there appeared to be less issues on a day to day basis.

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