Q&A – Managed Services; Thriving in Today’s World

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Q&A – Managed Services; Thriving in Today’s World

We are operating in an environment that we have never known before. Business models that were proven to be successful in the past are now being challenged. Organisations need to innovate and disrupt themselves to survive, let alone stay relevant.

Oreta’s Director of Operations, Rajitha Rajasingham, shares her insights on managed services in today’s world:

  • Why organisations need managed services now more than ever? 
  • What are the pitfalls of a managed services relationship?
  • What to look for in a managed services provider?

Question 1 – Why organisations need managed services now more than ever? 

Historically organisations that have leveraged managed services have typically benefitted from expertise, scalability and optimised operations. In today’s world managed services isn’t just a good business model it is a necessity. Organisations are operating in an environment that they have never known before. In the wake of COVID-19, the growing challenges to business resilience such as unpredictable revenue, operational changes and cashflow pressures will force organisations to innovate and disrupt themselves to not only stay relevant but to survive. In addition, a massive shift to mass remote working has led to an increase in security vulnerabilities. This means organisations will need to focus all their resources on differentiating their business leaving IT security and operations to the experts.

Question 2 – What are the pitfalls of a managed services relationship?

It is vital that organisations have a robust governance framework in place to ensure that they and the MSP benefit from the relationship. Both parties must have a shared understanding of the organisation’s strategy and vision and work together to achieve successful results. If both parties do not clearly outline their expectations and responsibilities from conception, it could potentially lead to the misalignment of objectives, lack of control, and inflexibility in scope.

Question 3 – What to look for in a managed services provider?

When looking for a managed services provider it is important to understand the value the MSP will bring to the table.

Do they understand your organisation's strategic direction, and do they have the capability to support it? Is security and automation bolted on as an afterthought or built into their processes to support scalability, growth, resilience and optimised operations.?

Do they have the governance and controls in place to execute operations in a disciplined manner yet with continuous improvement in mind? Do they provide the required business intelligence?

And finally, they may tick the box on their technical capability, but are their values aligned to your organisation's? Can they work with your team and your systems and be the partner that you need and want?

About Rajitha Rajasingham, Co-Founder and Director of Operations, Oreta

Rajitha Rajasingham is the co-founder and Director of Operations at Oreta. Rajitha’s determination to start up Oreta 5 years ago was influenced by her passion to create a conduit for small to medium enterprises to compete on the big stage through the power of cloud computing. Her career spans over 25+ years in the IT industry, including 13 years at Accenture where she worked with fortune 500 companies across the globe to transform their business to be more effective, efficient and relevant to their customers.

About Oreta

Oreta excels in providing Managed Services to its valued clients. Our clients have the confidence that they can focus on their core business, knowing they have the best IT services at hand. We bridge the gap in your organisation’s IT skill, process, and tooling. We automate to drive scalability, we adopt a bimodal approach of maintenance and innovation, and adopt a security first approach. Our experienced team of technical engineers are available to support you and your team in providing a broad range of Managed Services in cloud, network and security.

Contact us to discuss your requirements with our team of industry experts.

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