End User Services

Today’s 'anytime-anywhere' users demand a flexible workplace with access to business data on their personal devices. Enterprises need to provide a superior user experience without compromising on data security, business agility, and responsiveness.

End User Services


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Why You Should Act

The widespread use of multi-platform mobile devices and emergence of Bring-Your-Own-Device (BYOD) have thrown new challenges in managing these devices, applications, and associated data while ensuring uncompromised security. This makes owning and managing endpoint infrastructure costly and complex.

How We Can Help

Our End User services comprise the following offerings to increase end user productivity and improve end user experience.

  • Enterprise Service Desk – we provide a metrics-driven managed service desk with KPIs for efficiency (cost per call), effectiveness (response times, resolution times), user experience (CSAT, call abandon rate, average speed of answer) and user productivity (ROFC, calls / user), etc.
 
  • Enterprise Mobility Management – we develop appropriate strategies for a consistent user experience across devices, while ensuring complete security. We provide a mobility readiness assessment covering technology, people, policies, and processes and design and implement an environment where we can test the mobile applications for multiple products and solutions.
 
  • Unified Communication and Collaboration – we provide assessment, design, implementation and management of messaging/email infrastructure, communication services including voice, video, and instant messaging for network bandwidth optimisation, sharepoint and Office365.

Contact us to discuss your requirements with our team of passionate experts.